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SAP Knowledge Base Article - PreviewSymptom
Inbound e-mail created a ticket which was associated with an existing customer account. The customer has a contact name and e-mail address maintained. Customer name was copied over and is displayed in the ticket but contact name is not. You expect contact name to be copied to the ticket as well.
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Environment
SAP Cloud for Customer core applications
Product
SAP Cloud for Customer core applications all versions
Keywords
Ticket, E-mail, Contact, Account, Customer, Name , KBA , LOD-CRM-SRP , Service Request Processing , How To
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