Symptom
- User receives a system generated email for a job called "Job Information Import Follow Up Processing" after importing a "Job History" template.
- Notification: "The follow up processing of the job information import was successful. The following modules were processed: .... "
- How we can receive this result email only if there is an error in the follow-up process ?
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
- SAP SuccessFactors HCM Cloud
- Employee Central
Cause
- After an Admin User imports a "Job Information" template into the system, the system will run a job in provisioning on behalf of the user, called "Job Information Import Follow Up Processing"
- If the User has a valid business email address & Notifications are turned on in "Admin Center > Change User Email Notification", the user will receive an email when this job is completed
Resolution
- This Job goes through a series of checks and balances based on system settings when a system is implemented, they are as follows:
- Initialize Job
- Load all Job Info EOs for processing
- Execute module Position Management
- Execute module Time Off
- Completion (The job will either Complete Successfully or it will Fail)
* If a Job Fails, You can either reach out to your Implementation partner, or open a ticket with Support to help find a resolution to your scenario.
- Example of Job Details from provisioning (this is for Implementation Partners to reference):
- By default, the system sends a result email for the follow-up processing in cases of both success and error. If you want to receive the result email only if there is an error, follow these steps:
- Navigate to "Company System and Logo Settings"
- Select the feature, "Send result email for Job History import and Termination Details import follow-up processing only if an error occurred".
- Select Save Company Settings.
See Also
This job can be triggered by processes carried out in the UI as well, as imports. Please see the following KBA for further details:
2574975 - Position Management Threshold for running Adoption of Reporting Line and Job Relations as a job
Keywords
Job Info Import Follow Up Processing, Job Details, Modules, success factors, SF EC, SFEC, threshold, , KBA , LOD-SF-EC-PRV , Provisioning Changes , How To
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions