SAP Knowledge Base Article - Public

2478553 - Error When Trying to Enable Mentoring - SCM

Symptom

When trying to enable Mentoring feature in the Upgrade Center it is throwing the following error:

You will not be able to perform the upgrade because you do not have the necessary administrative privileges.

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Succession & Development
  • Career Development Plan
  • Mentoring

Reproducing the Issue

  1. Login to the instance
  2. Go to Admin Center > Upgrade Center
  3. Click on Mentoring > unable to upgrade

Cause

CDP Full(Development Plan) is not enabled in Provisioning.

Resolution

  1. The Mentoring Program is a CDP product and the "Development admin" permission is also a permission on CDP side.
  2. CDP Full(Development Plan) must be turned on in provisioning (Please contact an Implementation Partner for assistance).
  3. Once enabled, then grant the SFADMIN the development admin permission in Role Based Permissions (RBP).
  4. When complete, the upgrade for the Mentoring Program can be done.

Keywords

SF, success factors, SCM, CDP enable mentoring, upgrade center, error , KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Succession & Development all versions