SAP Knowledge Base Article - Public

2475493 - External event completion displayed without the completion status and the print certificate icon

Symptom

The external events completions do not have the completion status and the print certificate icon displayed.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Learning user side > History tile > Click "View All" >
  2. Search for the external events > They do not have their completion status and the print certificate icon displayed.

Resolution

This is the system expected behavior. External events entries do not exist in Learning and no completion status is provided while recording the event, so no completion status will show up in learning history. And the print certificate icon will not show up for this type of entry either.

See Also

2335363 - Print certificate icon is missing in the complete work section

Keywords

external, event, print, certificate, history, tile, user, completion, status, missing, display, entry , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-USR , User Entity , Problem

Product

SAP SuccessFactors Learning all versions