2473917 - Managing Unsent Emails in Learning

How to purge unsent emails from the SAP SuccessFactors Learning?

SAP SuccessFactors Learning

• This allows for erroneous emails that have not yet been sent (but have been triggered) by the Learning to be purged prior to being sent to users.
• Possible use cases:
• Mail queue has backed up due to an issue in PA_MAIL queue and needs to be cleared out.
• Incorrect email generation was triggered and Email Frequency is higher then 1 minute allowing Admins time to purge generated email notifications before being sent.

Manage Unsent Email Functionality:

• Using Manage Unsent Emails, you can view the amount of your unsent email notifications, the time frame that the email notifications were generated, and delete unsent email notifications.
• Unsent email notifications are emails that have been generated but not yet delivered to the SMTP server.
• The email audit report, which represents all notifications that the system generated, still contains deleted unsent email so the audit trail remains.

Prerequisites:

• Sent email is only stored if archiving is ON.
• If Email Archiving is not enabled, email is not queued in the PA_MAIL table and therefore there are no emails to be purged.
• Email archiving can be enabled under System Admin > Configuration > Global Application Settings > Mail tab > Check "Enable Email Archiving".
• Admin Role must have the manage unsent email Workflow assigned to it (see KBA 2492837 if more detail is needed).

How to Use Manage Unsent Emails:

1. Navigate to System Admin > Manage Email> Manage Unsent Emails >
2. Click the Delete Unsent Emails button to delete all unsent email notifications. The Delete Unsent Emails button is only enabled when the unsent email notifications count is greater than zero >
3. You receive the warning: "You are about to delete all unsent emails. These emails will be permanently deleted. Do you want to continue and delete all unsent emails?" >
4. Decide if you want to delete all unsent email notifications:
• Click Yes to delete all unsent email notifications.
• Click No to cancel the deletion.

Important Notes:

• Unsent emails that are deleted are never sent to the email recipient(s) and are permanently removed from the system.
• Once unsent email messages are deleted, they cannot be recovered.
• If the emails are not shown as unsent (as when there are 0 Unsent Emails) it is not possible to recall or retrieve them.

2885206 - Email Notification behavior when enabling Automatic Process after a period disabled

2492837 - Admin Unable to Delete Unsent Emails

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