2443220 - Information Required for Mobile Apps issues in C4C

In order to process and analyse issues related to mobile apps efficiently, we should gather the following information:

• Are you facing issue in native apps or extended apps.
• Are you able to reproduce this issue in Mobile browser in RUI version? (kindly use below browsers based on customer device).
• If IOS; Use Safari on device.
• If Android; Use Chrome on device.
• If Windows 10 for tablet; Use IE 11 on device.
• If Windows 8.1; Use IE11 on device.
• If Windows 10 for phone; Use Edge on device.
• Is issue reproducible in desktop UI? (HTML5 and RUI)
• If issue is specific in app, provide below details:
• App version (Long press on the SAP logo in login page).
• Mobile device version and details (ex: IPAD Air 2, Samsung Galaxy Note etc).
• Device OS version.
• Is it in Online / Offline version?
• Detailed steps on how to reproduce this issue.
• Screenshots or videos wherever applicable.
• Business Impact the issue has on your company or for your users.

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