2430730 - How to restrict visibility of the logon data maintained in secure area of a case

Symptom

What is Secure Area?

This application is to be used by customers only to maintain and provide customer data for "User", "SAP-Routers", "Servers", "Contacts", and "Info" for SAP Support when necessary. It is only possible to maintain logon data for all the systems assigned to the same customer only. No cross customer visibility is provided.

Incidents section - used to maintain User Visibility per case. All the maintained users are visible to SAP Support processor by default.
History Log - All data changes and access to the secure area are tracked in the history log, per system. The log can be exported to Excel.

Select the header "Related Options" drop-down to view and maintain another customer related system.

Click Display Logon Data after entering the logon data. All entered logon data is shown at a glance in display mode. Only users that have maintained this data and users with the Maintain all Logon Data authorization can see the stored passwords. For users with the Maintain my Logon Data authorization, the stored passwords of other colleagues are not visible, but can be changed.

Environment

SAP Support Portal
SAP for Me

Product

SAP SuccessFactors HCM Suite all versions

Keywords

logon, data, secure, area, credentials, visibility, restrict, credential, user, password, , KBA , LOD-SF-INT , Integrations , How To

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