SAP Knowledge Base Article - Public

2422722 - [SF-MOB] - Approve button missing in BizX Mobile application for approving pending Job requisition

Symptom

Approve button missing in the BizX Mobile application for approving a pending job requisition.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Mobile

Reproducing the Issue

  1. Access SF via Mobile device
  2. If there are requisitions which are pending approval from a user and this user access SF via Mobile, you will see pending Approvals here:

  3.  When the user clicks on REVIEW AND APPROVE, they get the below screen. Here, you can see the Approve button is missing although it's showing under pending Approvals:

Cause

This is because there are some required fields on the requisitions where there is no data/value selected.

Resolution

To get the approve buttons for the pending requisition Approvals in Mobile, login to the SF instance via desktop and fill all the missing required fields available on the job requisition and save the changes. As soon as you add data to the required fields and save, the approve button should appear in the mobile app.

Please note, required fields must be filled on desktop, not through Mobile.

Keywords

Job, requisition, approval, Mobile, approver, approval, option, button, not, visible, missing, working , KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Problem

Product

SAP SuccessFactors Recruiting all versions