2420217 - Recruiting Operator receives emails in wrong language - Recruiting Management

Recruiting Operator (e.g. Recruiter, Hiring Manager) receives an email in the wrong locale (e.g. in French instead of English US) or two different emails.

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SAP SuccessFactors Recruiting Management

1. Move a candidate into a different status on the pipeline where status email is configured to trigger;
2. Email gets triggered as expected;
3. Email arrives in wrong language or two different emails arrive.

Steps to check:

• Make sure the email template involved is localized in English-US  language
• Make sure the English email template does not contain French content. Admin Center-> Manage Recruiting Email Templates:

• Make sure the recruiting operator is using the English locale (don't forget that en_UK and en_US are two distinct locales)
• Options->Languages

• Make sure the recruiter's email address is unique within the UDF:
• Admin Center-> Employee Export, in the csv file, filter email column with the affected email address to make sure only one employee using this email address.
• If two or more users have the same email address attached to them, but have a different locale, it can cause emails to be sent in the wrong locale or in both locales.

locale, language, e-mail, notification, wrong language, wrong locale, User Data File , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem