Symptom
Adding quotes in the Writing Assistant has different behavior in PMv12a than 360 reviews.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP SuccessFactors Performance Management
- SAP SuccessFactors 360 Multi Rater
Reproducing the Issue
- Open the Writing Assistant in a PMv12a form;
- Add a quote from the Writing Assistant;
- Click on 'Place Quote' but do not close the Writing Assistant;
- Add a Second quote and then close the Writing Assistant.
The result is that the quotes get placed on the same line:
In 360 reviews the behavior is such that the quotes get placed on seperate lines when performing the above steps:
Cause
This is the current system behaviour of the tool for PMv12a forms.
Resolution
If you wish for the teasers/quotes to appear on separate lines in PMv12a, you will need to do the following:
- Open the Writing Assistant and click on a teaser/ quote;
- Click on Place Text and close the window;
- Add additional text or additional comment under the teaser/ quote and when you open the assistant again and add another teaser it will automatically move to the next line;
- Important: If you are not adding any additional text after selecting a quote, then you will need to manually move the cursor to the next line (or press return) in order for the next quote to appear there;
- If you do not move the cursor, or make further comments, then the next quote you add will appear directly after the previous one on the same line.
Note: You need to have the Writing Assistant enabled in Provisioning in order to use the tool. If you do not have this feature available, please open a case with Support to have this enabled.
See Also
KBA 2086614 - Writing Assistant & Coaching Advisor For Competencies & Behaviors - Competencies
Keywords
Writing Assistant, puts, quotes, same line, performance management, coaching, give advice, advisor, competencies, behaviors , KBA , csg_q , LOD-SF-PM-FRM , Forms & Templates , LOD-SF-PM-360 , 360 Reviews , Problem