2403260 - "404 File or Directory not found" error when launching content

• Content has been successfully imported using the Learning import tool.
• Error 404- File or Directory not found encountered when trying to launch the course with the imported content.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. Login as a user > Go to Learning > Search and start the course from the learning plan.

• The 'directory' is missing from the URL prefix.
• An additional space is added during content import at the end of the URL field in the 'Deployment Location'.

• The URL Path when launching the content does not match what is in the URL Prefix (extra data between the Customer_e and Self-managed) when a tracing is done.

1. Check the Directory field. (System Administration > Configuration > Content Deployment Locations > search and edit the affected deployment location ID) >

• The Directory specifies which directory the content will be uploaded to on the content server (iContent).
• The URL prefix specifies the launch path for the content.
• The URL prefix must contain the directory as well.

2. Remove the additional blank space after the folder name in the filename (Content > Content Objects > Search and edit the Launch Method of affected content object) >

3. Check iContent folder structure path.

• Confirm the folder path inside iContent server is correct by logging in to the iContent account.
• Keep in mind that the Content Object Filename is divided in 2 parts: Prefixes (See this note) and Suffixes (iContent Folder Path).
• Prefixes are always the same*.
• Suffixes will always vary.
• Suffixes will always start after prefix part "self-managed/". Everything after the "self-managed/" is related to the iContent folder structure.

In this scenario, the iContent folder structure is: LMS/Prod_Content/Compliance/index.html.

• Content Object Filename must be: "prefix" + "/LMS/Prod_Content/Compliance/index.html" (e.g. /learning/user/onlineaccess/icontent.do?Course=CUSTOM&url=/self-managed/LMS/Prod_Content/Compliance/index.html)
• Kindly see folder structure below after successfully logging into the iContent account.

Example scenario 1: If the folder structure and/or "index" file does not exist inside the iContent account, that's why the 404 is being thrown.

• To resolve this, create the exact folder structure based on the content object's filename or set up a new folder structure and change it in the content object's filename.

Example scenario 2: If the folder structure exists but there are some divergence in the path (additional folders, index file or folder are named differently, etc.), that's why the 404 is thrown.

• To resolve this, include the additional folders inside iContent folder structure or adjust the content object's filename to match what's inside iContent folder structure.

Note:

• "My folders" folder is not considered for this set up.
• * - It will vary based on the instance's datacenter.
• Take into consideration that SAP does not hold any self-managed customer iContent credentials. Even though SAP provide the accounts to customers, it's the customer's responsibility to maintain it.

If the URL Path is incorrect on launching

• Contact Support providing tracing logs (or support access user so they can obtain tracing logs) so they can get operations involved. 

 2381395 - iContent password reset request

SF, Success Factors, LMS, learning, 404 File or Directory not found, iContent, filename, structure path, deployment setup, credentials. launch method, directory , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , Problem