SAP Knowledge Base Article - Public

2399793 - Time sheet error "Information for employee is incomplete"

Symptom

  • All employee unable to find their time sheet. Instead an error message is displayed on the time sheet's place: "Compensation Information for employee is incomplete. Pay Group is missing."
  • Unable to approve or submit timesheet. Instead getting an error message: "Job Information for the employee is incomplete. Employee Class or Company is missing."

Environment

 SAP SuccessFactors Employee Central - Timesheet

Reproducing the Issue

  1. Login to PP3 enabled instance.
  2. Go to My Employee File -> Time off block.
  3. The place where timesheet should be, instead an error message appears.

With Time sheet:

with timesheet.png

With Error message 1: When viewing profile.

error message timesheet.png

With Error message 2: When submitting or approving time sheet.

another error while approving or submitting timesheet.png

Cause

Payroll integration created a new validation on compensation info - pay group. This field must be filled under compInfo for a time sheet user in case payroll integration is switched on.

Resolution

In case Payroll integration is enabled in provisioning then maintain Pay Group field value for the employees.

See Also

Keywords

SuccessFactors, EmployeeCentral, Payroll Timesheet, "Information for employee is incomplete" , Pay Group missing Timesheet not visible , KBA , time sheet error , employee central , information for employee is incomplete , successfactors , LOD-SF-EC-TMS-UI , UI - Errors, Trace, RBP, Permissions, Status , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core 1611