Symptom
- All employee unable to find their time sheet. Instead an error message is displayed on the time sheet's place: "Compensation Information for employee is incomplete. Pay Group is missing."
- Unable to approve or submit timesheet. Instead getting an error message: "Job Information for the employee is incomplete. Employee Class or Company is missing."
Environment
SAP SuccessFactors Employee Central - Timesheet
Reproducing the Issue
- Login to PP3 enabled instance.
- Go to My Employee File -> Time off block.
- The place where timesheet should be, instead an error message appears.
With Time sheet:
With Error message 1: When viewing profile.
With Error message 2: When submitting or approving time sheet.
Cause
Payroll integration created a new validation on compensation info - pay group. This field must be filled under compInfo for a time sheet user in case payroll integration is switched on.
Resolution
In case Payroll integration is enabled in provisioning then maintain Pay Group field value for the employees.
See Also
Keywords
SuccessFactors, EmployeeCentral, Payroll Timesheet, "Information for employee is incomplete" , Pay Group missing Timesheet not visible , KBA , time sheet error , employee central , information for employee is incomplete , successfactors , LOD-SF-EC-TMS-UI , UI - Errors, Trace, RBP, Permissions, Status , Problem