2399123 - How to reset your password in SAP Analytics Cloud (SAC)

• You are using SAP Analytics Cloud (SAC) and the default SAP Cloud Identity identity provider (IdP) log on screen (https://cloudanalytics.accounts.ondemand.com).
• You need to reset your password.
• The log on screen is similar to the one indicated in the resolution.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP Analytics Cloud

SAP Analytics Cloud uses SAP Cloud Identity for authentication and passwords are maintained using your e-mail address.

1. If you forgot your password, click "Forgot password?" on the SAP Analytics Cloud log on screen.
   
   
2. Enter your e-mail address.
3. Click Send.
   
4. If an account exists, an e-mail with a link to reset your password will be sent to your e-mail address.
   Note: See the following article to see if system e-mails are getting filtered by e-mail filtering software: 2527607 - Users do not see the system emails from SAP Analytics Cloud.

Note: If the System (tenant) owner / ADMIN e-mail address can no longer be accessed, you will need to contact your SAP Account Executive (See 1660069).

• 2527607 - Users do not see the system emails from SAP Analytics Cloud
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
• https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

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