2391595 - Connector fails with the "Problem connecting to SFTP Server" error

Symptom

Connector run fails with the following error:

com.plateausystems.connector.api.ConnectorException: com.plateausystems.connector.api.ConnectorException: Problem connecting to SFTP Server. Please check your FTP Connection Settings. Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

auth, fail, problem, connection, connecting, sftp, server, connector.ftp.password, timing, time, out, connector , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , Problem

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