Symptom
You are not able to delete Notes from Opportunities.
Reproducing the Issue
Prerequisite: You have added the Notes section on the Overview facet and or added the Notes facet on Opportunities.
- Go to the Opportunities Work Center.
- Open any opportunity.
- Go to the Overview facet > Notes section;
- Or: go to the Notes facet.
- RESULT: while you are able to write notes, you are not able to delete them.
Cause
This is expected system behaviour.
Resolution
We do not currently support deleting Notes from the Overview section or the Notes facet.
Keywords
KBA , SRD-CRM-OPP , Opportunities , How To
Product
SAP Cloud for Customer core applications 1611 ; SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711