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2367385 - SAP Analytics Cloud Agent logs show "Connect to SAP gateway failed"

Symptom

SAP Analytics Cloud Agent logs the following in the "tomcat7-stderr.<YYYY>-<mm>-<dd>.log":

<DATE TIME> com.sap.fpa.cloud.rest.cs.service.ValidateLogonService execute
SEVERE: Initialization of destination <HOST>--<SYSTEM NUMBER>-<CLIENT>-<LANGUAGE>-<USER>--<PASSWORD> failed: Connect to SAP gateway failed
Connection parameters: TYPE=A DEST=CS_DEST-<HOST>--<SYSTEM NUMBER>-<CLIENT>-<LANGUAGE>-<USER>--<PASSWORD> ASHOST=<HOST> SYSNR=<SYSTEM NUMBER> PCS=1

LOCATION CPIC (TCP/IP) on local host with Unicode
ERROR partner '<SERVER>:<PORT>' not reached
TIME <DATE TIME>
RELEASE <VERSION>
COMPONENT NI (network interface)
VERSION 40
RC -10
MODULE nixxi.cpp
LINE 3283
DETAIL NiPConnect2: <IP>:<PORT>
SYSTEM CALL connect
ERRNO 10060
ERRNO TEXT WSAETIMEDOUT: Connection timed out
COUNTER 2

 


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Environment

  • SAP Analytics Cloud
  • SAP Analytics Cloud Agent

Product

SAP Analytics Cloud 1.0

Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, port, firewall, network , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem

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