2361117 - Failed to call SAP Analytics Cloud agent when trying to import date from on-premise data sources

The following errors occur in SAP Analytics Cloud (SAC) when trying to import date from on-premise data sources:

• Failed to call SAP Analytics Cloud agent
• SAP Cloud Agent is not configured correctly. Please check your configuration settings.

• SAP Analytics Cloud
• SAP HANA Cloud Connector
• SAP Analytics Cloud Agent

1. Install SAP Platform Cloud Connector and SAP Analytics Cloud Agent.
2. Connect SAP Platform Cloud Connector to your SAP Analytics Cloud system.
3. Connect SAP Platform Cloud Connector to your SAP Analytics Agent.
4. Configure your SAP Analytics Cloud Agent.
5. Configure SAP Analytics Cloud Agent properties in your SAP Analytics Cloud system.
6. Successfully import data from an on premise data source.
7. Modify the tomcat-users.xml file on the deployment hosting SAP Analytics Cloud Agent.
8. Restart the Tomcat deployment hosting SAP Analytics Cloud Agent.
9. Notice error.

Malformed tomcat-users.xml prevents SAP Analytics Cloud connecting to the SAP Analytics Cloud Agent.

Revert the tomcat-users.xml to the state in which SAP Analytics Cloud worked.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• Search for SAP Analytics Cloud content using Google or Bing:
• https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud > Learning > Data Connections
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
• Need More Help? Contact Support or visit the solution finder today!

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