2341764 - Workforce Analytics (WFA) Refresh - FAQ

• This KBA explains the refresh process for Workforce Analytics Data.
• WFA Refreshes are carried out by your dedicated Professional Services WFA consultant.
• This must not be confused to SAP SuccessFactors HXM Suite refresh.

SAP SuccessFactors Workforce Analytics

What is a WFA Refresh?

WFA refresh is a task to update your WFA instances with the new information, files provided on our WFA SFTP.

• As of today, WFA is based on extracted files that are provided by the customer from different HRIS system or extracted from your Successfactors environment by internal script.
• These steps are defined during the WFA implementation with your Professional Service. Internally, we, SuccessFactors, refresh manually your WFA data once the files are provided or received on the WFA SFTP.

The Refresh Process

Cloud Product Support team -> Please check the internal memo for instructions on how to assign the WFA refresh ticket to Professional Services team.

Once WFA implemented and live, you should have been provided by your Professional Services team the following:

• WFA refresh Frequency (Bi-weekly/ Monthly?)
• What date is plan the refresh?
• A dedicated SuccessFactors SFTP with credentials.
• Do the customer provide the Extract files on the SFTP or we run a script to export your information from SuccessFactors automatically? (This is defined during your implementation) 

Important:

• If you send the files manually through WFA SFTP, you should notify CPS when the files are available to process for the WFA refresh. 
  (See section: Contact CPS for WFA Refresh).
• The file should also respect the name and format provided by the Professional Services team (PS).
• In case of different format or incorrect name, Our ADR system will not be able to retrieve your WFA files and to process for the refresh.

Contact CPS for your WFA refresh

• You should contact us once you have sent the files required through your WFA SFTP dedicated.
• Make sure the files are in the correct format and name for us to process for the WFA refresh.
• Refresh case should be open using Launchpad: https://launchpad.support.sap.com
• The case component is LOD-SF-WFA-REF

 

Glossary:

WFA: Workforce Analytics application

ADR: Automated Data Retrieval

Professional Services: This is the team that process the WFA monthly refresh.

Variance Report:

• Report produced by Professional Services to highlight variances in key input measures across multiple time periods (End of period headcount, Terminations,Hires etc).
• This report can indicate potential data issues for the refresh.

Missing Codes Report:

• Customers typically update dimension values eg Job Type, Recruitment Source.
• These new values may begin to appear in the employee data however the dimension hierarchy may not have been updated by the customer.
• This report highlights these 'unallocated' codes to allow the customer to update their HRIS in preparation for the next refresh.

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