SAP Knowledge Base Article - Public

2341124 - Time Stamp Explained - Onboarding

Symptom

  • What is a Time Stamp? Where do I find the Timestamp?
  • Why do I need to provide the TimeStamp to support?
  • Need to know my company id.
  • What is my instance name?
  • Need to know what data centre I am on.
  • How do I find out what server I am logging into when using the SuccessFactors application?
  • Support needs to know the server we are logging into to resolve an issue
  • What release am I on? How do I know what version we are running?
  • Support is asking what build we are on
  • Support is asking for the UI Version we are using

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding - 1.0

Resolution

Onboarding Application

  • Release: Latest software release your instance is on.
  • Revision: Build Number 
  • Server:   This is the server that your application is on (this is important for support as Success Factors have many servers in the Data Centre)
  • Timestamp: This captures the time the error occurs, and allows support to quickly narrow down where the issue\error may lie.

 

Employee Portal Application

  • Release: Latest software release your instance is on.
  • Revision: Build Number
  • Server:   This is the server that your application is on (this is important for support as Success Factors have many servers in the Data Centre)
  • Timestamp: This captures the time the error occurs, and allows support to quickly narrow down where the issue\error may lie.

 Server.png

Keywords

Data Centre, datacentre, timestamp, time stamp, server information, company id, release information
, KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To

Product

SAP SuccessFactors Onboarding all versions