SAP Knowledge Base Article - Public

2331658 - [SF MOB] - A larger screen is required on Mobile Apply - Recruiting Marketing

Symptom

  • Unable to proceed with the application using mobile devices
  • Message "A larger screen is required, so please open the email with a full-scale device".

Environment

  • SAP SuccessFactors Recruiting Marketing
  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Mobile

Reproducing the Issue

  1. Navigate to the RMK website using the mobile device.
  2. Search for any active job and try to apply.
  3. Once the email has been submitted, message will be displayed "Thank you. You should receive an email containing a link to this job along with details on how to apply. A larger screen is required, so please open the email with a full-scale device".

Cause

  • Use Business Card Apply for Mobile (Standard & Responsive) is disabled
  • Mobile Version (Legacy) is enabled 

Resolution

For a seemless apply workflow froma mobile device the following settings must be set in the CSB site settings:

  • Legacy Mobile – set to OFF
    <mobileversion>false</mobileversion>

  • On-Page Business Card - set to ON
    <useonpagebusinesscard>true</useonpagebusinesscard>
  • Use Business Card Apply for Mobile (Standard & Responsive) - set to ON
    <usemobiletc>true</usemobiletc>

These settings can now be checked and changed in Career Site Builder.

  1. Go to CSB > Tools > Import & Export > Export tab;
  2. Export the Site Settings twice (important note: keep two copies of this file - one unmodified as a backup in case anything goes wrong so you can restore the original configuration, and one that you will modify);
  3. Open the file you will be modifying with a text or XML editor (e.g. Notepad++, Oxygen, etc...);
  4. Modify the settings in the XML file as outlined above
  5. Save the file;
  6. Go to CSB > Tools > Import & Export > Import tab;
  7. Import the Site Settings using the modified file;
  8. Reload the page

See Also

 2431413 - Mobile Apply Framework does not allow Candidate to complete Job Application on RMK Career Site when using a Mobile Device

Keywords

Larger screen is required, link to apply in mobile, RMK, Recruiting Marketing, Unable to apply, External Site, CAS, Mobile Device , KBA , LOD-SF-RMK-CC , Command Center , Problem

Product

SAP SuccessFactors Recruiting all versions