2318799 - Employee Central - Global Assignments FAQ

This is a collection of useful articles related to Global Assignments.

Before opening an case with Product Support:

Please be sure that before you open a support case with Product Support, you have performed the following sanity checks on your configuration/data - bearing in mind most issues are due to a configuration issue -:

• The feature is correctly enabled, as described in the related Implementation Handbook  or 
  • For further information Using Global Assignments and Concurrent Employment in SAP SuccessFactor
• Correct permissions are granted to the administrator/end-user to be able to use the tool (as specified in the Implementation Handbook)
• Has the configuration changed recently?
• Was it working before the recent changes?
• Can the recent change be un-done so re-testing can be performed?
• Can the issue be reproduced for just 1 or multiple admins?
• If the issue is reproducible for all it is still likely to be a permissions issue.
• If it seems to be related to 1 or a small admin population - the next step is to check and verify the permissions are correctly granted.
• Is the data correct? (Ensure that any recent configuration changes you have made have not caused any data inconsistencies)
• Have you verified that, according to the related Implementation Handbook, the feature is configured according to Best Practices recommended in the handbook?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Tips & Tricks

Below are some tips and tricks recommended by Product Support, which you should consider first before opening a Support case

FAQ Index

• Common Implementation Issues
• Frequently Encountered Issues
• SAP for Me

Common Implementation Issues

Typically, most Global Assignments implementation issues are caused by skipping steps mentioned in the Implementation Handbooks (found here). Some notes about implementing these features-:

1. You must ensure you import the picklists mentioned in the "Picklists" section of the handbook, or undesired application behavior could be encountered. Picklists are:
• global_assignment_type
• event
• employee-status
2. It is important that you first configure the feature and test it (end to end) and verify all configuration steps have been completed before adding Business Rules to the mix
3. If you are using the "Automatically Ending a Global Assignment During Creation" feature, please ensure that when you create the "Global Assignment Configuration" object, you give it exactly the "Code" specified in the handbooks example - GACONFIG
4. EC Alerts Business Rules to notify Subject users for End Global Assignment - Use Base Object "Employment Information" to trigger EC Alerts when creating the Global Assignment via the MSS UI (Take Action > Add Global Assignment) along with End date of assignment provided in same transaction.

 

Frequently Encountered Issues

How To

General How To questions that get asked:

• 2617429 - Event Reason Availability and Configuration in Employee Central
• 2347654 - Global Assignment: Host country/region Address Type - b1605
• 2474292 - How to Start and End a Global Assignment via Import where GACONFIG is defined
• 2561915 - How to display Concurrent Employment (CE) and Global Assignment (GA) on the Org Chart, Global Search and Quick Card
• 2342564 - Performance Management: How Employee Central and Intelligent Services affect PM - A Quick Overview
• 2520795 - Route Form: Support for inactive user assignments
• 2675759 - People Search GA/CE In EC Core
• 2745414 - Payment information is not replicated to secondary assignment

Configuration Issues

Most errors occur due to invalid configuration. A lot of the time it is due to a Business Rule causing the issue or a step has been missed in the configuration handbook. Some common configuration issues are as follows

• 2258728 - Company Dropdown List is Empty During Add Global Assignment
• 2234253 - Error Deleting Global Assignment Record 
• 2153389 - Global Assignment: Total Report Count in OrgChart
• 2487434 - Global Assignment Showing Twice Under Manager in Org Chart
• 2234253 - Error Deleting Global Assignment Record
• 2249468 - Event Reason Error When Deleting Employee's Global Assignment
• 2550687 - Global Assignment: Home Record Not Set to Dormant

Reporting

There are some things to note with regard to reporting on Global Assignment data.

• 2550241 - Report on Global Assignment Fields

Data Issues

Sometimes the error being generated is not due to a defect or configuration issue, but a data issue. This could have been caused due to recent incorrect configuration changes or improper use of the feature.

• 2435984 - Global Assignment Start Date Change
• 2475092 - Some users cannot be found in People Search - SuccessFactors Platform

 

 You should also check the SAP for Me for any new Knowledge Articles that are not included in the above list

 

 

When opening a support case, please ensure the following information is attached to the case

• Screenshot of the Error Message - also copy/paste the content of the error message to the case if possible (for JAVA errors or errorIds)
• Timestamp - Copy/paste the text from the "Show version information" popup into the case
• Is the issue replicable for all users or just some/one?
• Screenshots of granted users Role-Based Permissions settings (if relevant)
• Succession Data Models (please include Country Specific)
• Screenshots of Business Rules
• Screenshots of UI configurations
• Please provide detailed steps to reproduce the issue you are encountering - preferably including screenshots - Please make sure that the screenshot is full screen (meaning to show complete web page view)
• When creating an issue, please answer following questions (answer whichever is applicable, if a question doesn't apply in a scenario then answer "Not Applicable"):
• Did this issue start recently?
• Was the same feature or functionality working before?
• Is the issue reproducible for other users?
• If the issue is related to a Picklist or Object field, then please attach an export of the Picklist/Object data

 

Employee Central 2.0, Global Assignments, GA, International Assignment, Performance Management, Managing Global Assignments and Concurrent Employment in SAP SuccessFactors, FAQ, GA, EGA, AGA, BGA, OGA, event , KBA , LOD-SF-EC-GA , Global Assignment , LOD-SF-EC-CON , Concurrent Employment , How To

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