SAP Knowledge Base Article - Public

2297500 - Trying to remove alternate managers in Learning with the User Connector - SF

Symptom

How to remove the alternate managers in the Learning environment with the User Connector - SF, via the extended_user_data.txt file using the REMOVE_ALT_SUPER fields?

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Add sfuser.extendeduser.field.mapping.data.REMOVE_ALT_SUPER1=***available column name*** to Learning Administration > System Administration > Configuration > System Configuration > Connectors >

  2. Add User ID you want to remove to field of column name defined above >

  3. Run the User Connector - SF.

Resolution

While the REMOVE_ALT_SUPER1, REMOVE_ALT_SUPER2, REMOVE_ALT_SUPER3 fields are mapped in the standard User Connector, these fields do not exist in BizX and therefore not mapped by default in the User Connector - SF. They can either revert to using MATRIX MANAGER field (see below) or update (add/remove) via the standard User Connector by populating the user_manager_data.txt file as required

IMPORTANT UPDATE

It is recommended you use Matrix Manager feature when trying update/remove Alt_Supervisors or HRBPs via User Connector - SF; availing of MATRIX_MANAGER field:

sfuser.field.mapping.data.TEMP_ALT_SUPER=MATRIX_MANAGER

If you want to remove ALL Alt Managers then make sure ALL Manager IDs are removed from corresponding Matrix Manager fields on the BizX side.

No updateOnNull is required on this field and when empty the Connector will remove ALL ALT_Supervisors previously added by the Connector from the user record.

Note: It will not remove Alt Managers which were added previously in the Learning UI.

See Also

  • 2275831 - SF User Connector and User Connector standard behaviour regarding HRBP/Alt Supervisors
  • 2169281 - How to Associate More Than Three Alternate Supervisors to a User
  • 2101819 - LMS: Removing Alternate Supervisor on the LMS side through Connector

Keywords

learning, connector, User Connector - SF, alternate, manager, supervisor, remove, alt, Extended_User_Data.txt, User_Manager_Data.txt, matrix, manager , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions