SAP Knowledge Base Article - Preview

2295943 - Error: '1:Fatal system error -- Database is unreachable', when starting Crystal Reports

Symptom

  • When opening Crystal Reports, the Start Page displays an error.
  • Error: "1:Fatal system error -- Database is unreachable -- please email this message to webmaster"


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Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
           
  • SAP Crystal Reports Viewer 2013
  • SAP Crystal Reports Viewer 2016
  • SAP Crystal Reports Viewer 2020
           
  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2
  • SAP Crystal Reports for Enterprise 4.3

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports viewer 2013 ; SAP Crystal Reports viewer 2016 ; SAP Crystal Reports viewer 2020

Keywords

CR, StartPage, Start Page Error , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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