SAP Knowledge Base Article - Public

2282307 - SAP Crystal Reports crashes on Report creation Wizard

Symptom

  • SAP Crystal Reports is crashing on "New Report" button clicked
  • SAP Crystal Reports is crashing on File > New > Blank Report
  • SAP Crystal Reports is crashing on File > New > Standard Report  
  • SAP Crystal Reports is crashing on Report Wizard
  • All other functionalities work
  • The error message is : "Crystal Reports is stopped working"

Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Start SAP Crystal Reports 2013
  2. Click "New Report" button or click "Report Wizard" link

Cause

The User's Home Share location specified in the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Favorites

is not accessible or with limited access.

 

Resolution

A workaround solution is to change the registry key to accessible location like  "%USERPROFILE%\AppData\Local"

Keywords

shuts down, closes, collapsed , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013