SAP Knowledge Base Article - Public

2282125 - Input file encoding is not supported. Please convert it to UTF-8 encoding and try again - LMS

Symptom

Reported connector failure with the following error:

com.plateausystems.connector.api.ConnectorException: Input file encoding is not supported. Please convert it to UTF-8 encoding and try again. Input File - <filename>.txt

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Learning Management System

Reproducing the Issue

  1. Note that the connector status is updated as Failure
  2. Select View Errors
  3. Error Reported: Input file encoding is not supported. Please convert it to UTF-8 encoding and try again. Input File - <filename>.txt

uft8 error.jpg

Cause

  • File with wrong format UTF-8 was uploaded to ftp folder.
  • LMS Connector unable to process the file

Resolution

To check the file imported is UTF-8, review the associated Scheduled Job from Provisioning and ensure the file generated is uploaded to the ftp in UFT-8 format.

Note: Reach out to your Implementation Partner regarding changes to Provisioning.

Keywords

SF, success factors, LMS, PLT, platform, BizX, biz x , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-PRV , Provisioning Changes , Problem

Product

SAP SuccessFactors HCM all versions ; SAP SuccessFactors Learning all versions ; SAP SuccessFactors Platform all versions