SAP Knowledge Base Article - Preview

2278910 - Receiving Error: "Unable to initiate onboarding process. Reason: Unknown Error."- Onboarding 1.0 / RCM

Symptom

  • When trying to onboard a candidate, the following errors are received:
    • 'Unable to initiate onboarding process. Reason: Unknown Error.'
    • Unable to initiate onboarding process. [ErrorCode -1; ErrorMessage- Unknown or expired Ticket]
  • In the back-end logs (only accessible by SAP SuccessFactors Cloud Product Support), the following error is present 'ONB_SAVE_CANDIDATE_INFO_ERR'.


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Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Onboarding 1.0

Product

SAP SuccessFactors Onboarding all versions

Keywords

SAP, SuccessFactors, Onboarding, OBD, ONB, Unknown, Error, Reason, Unable, Recruiting, Integration, RX, Initiate, Onboarding, Hire, Candidate, Process  , KBA , #sfobdintrcmunabletoinitiateuerr , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem

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