Symptom
- When trying to onboard a candidate, the following errors are received:
- 'Unable to initiate onboarding process. Reason: Unknown Error.'
- Unable to initiate onboarding process. [ErrorCode -1; ErrorMessage- Unknown or expired Ticket]
- In the back-end logs (only accessible by SAP SuccessFactors Cloud Product Support), the following error is present 'ONB_SAVE_CANDIDATE_INFO_ERR'.
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Environment
- SAP SuccessFactors Recruiting Management
- SAP SuccessFactors Onboarding 1.0
Product
SAP SuccessFactors Onboarding all versions
Keywords
SAP, SuccessFactors, Onboarding, OBD, ONB, Unknown, Error, Reason, Unable, Recruiting, Integration, RX, Initiate, Onboarding, Hire, Candidate, Process , KBA , #sfobdintrcmunabletoinitiateuerr , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem
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