2278276 - Where to Create Request for Onboarding Refresh or Migration - Onboarding 1.0

This article is dedicated for SAP Certified Partners and Consultants and if you are a customer (System Administrator) who would like to trigger a refresh request, please follow instructions stated in KBA 2630586

SAP SuccessFactors Onboarding 1.0

For Go-Live Customer(s)

Please engage with your SAP Certified Partners or Consultants as they are responsible for this type of action.

For Live Customer(s)

If you are engaged with SAP Certified Partners, or Consultants, you must first direct your request through them. In the event you have no SAP Certified Partners, or Consultants you may file a request with our support team by following the instructions in KBA 2630586

For Implementation Partner(s) and Consultant(s)

To request for Onboarding Account Refresh, kindly follow the steps below.

1. Login to SAP SuccessFactors HCM Cloud Operations Portal with your SAP ID. (The hyperlink will direct you to refresh form)
2. Click the Operations Request tab and select the ONB Account Refresh Request.
3. Fill-out all the required details.
4. Upload the approval e-mail template from the client. 

To request for Onboarding Account Migration, kindly follow the steps below.

1. Login to SAP SuccessFactors HCM Cloud Operations Portal with your SAP ID. (The hyperlink will direct you to refresh form)
2. Click the Operations Request tab and select the ONB Account Migration Request.
3. Fill-out all the required details.
4. Upload the approval e-mail template from the client. 

Note

• This process is strictly implemented for customers who are engaged with an SAP Certified Partners, Consultants, or SAP Professional Services 
• Please allow our internal team to complete the request at least 2 to 3 weeks for your request to be completed

For SAP SuccessFactors Cloud Product Support

Please use the instruction manual on how to proceed, in the internal note

Frequently Asked Questions

• QUESTION: What is an Onboarding Account Refresh?
  ANSWER: A clone of the Source account will be made at the specified Destination. The Destination account and all associated data will be deleted prior to activity.

• QUESTION: What is an Onboarding Account Migration?
  ANSWER: A clone of the Source account will be made at the specified Destination. The Source account will be deleted post activity.

• QUESTION: How much is the instance refresh request per Onboarding Account?
  ANSWER: At this time, there is no cost involved for instance refresh.

• QUESTION: What is the expected turn-around-time for a refresh or migration to complete.
  ANSWER: Please submit the request 2 to 3 weeks before the date you need the refresh or migration to be completed.

• Are you a customer (System Administrator) and would like to know the process behind Onboarding Account Refresh? See KBA 2630586 
• Learn how to properly check post-refresh health check for Onboarding by checking this KBA 2630667
• Need to have an access to Customer Onboarding account in Super Admin? See KBA 2397304
• Terminate Super Admin Access to an Onboarding account? See KBA 2157616
• Super Admin account is lock and needs a reset? See KBA 2379813

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