Symptom
Admin unable to preview e-mail after editing the template in the New Notification Editor and receives an error.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- System Administration > Manage e-mail > e-mail Notification Templates >
- Open in Edit mode the Template in question (pencil icon) >
- Go to the Messages tab and Launch the Notification Template Editor by clicking in "Launch Editor" >
- Make the changes that you wish to for the respective template and hit "Save" >
- Click "Send Preview" option to check if the changes made are correct >
- The following error appears: "You cannot preview e-mail since you do not have an e-mail address configured".
Cause
The Learning admin making these changes does not have an e-mail address configured for his admin.
- Access Learning administration >
- Navigate to System Administration >
- Security >
- Administrators >
- Search for the admin in question (yourself) and click the edit icon (little pencil) >
- Note that the field "e-mail address" is empty:
Resolution
The resolution is to add a valid e-mail id for the admin account in Learning. Once this is done, the admin will be able to Send a preview e-mail for the edited template through the New Notification Editor.
- Access Learning administration >
- Navigate to System Administration >
- Security >
- Administrators >
- Search for the admin in question (yourself) and click the edit icon (little pencil) >
- Find and fill the e-mail field.
Note: This process takes into account that the Global Learning emailing is enabled in the Global Application Settings (Learning admin side > System Administration > Configuration > Global Application Settings > Mail > Enable e-mail). See the related links in "See Also" topic.
See Also
Keywords
Successfactors, Learning,Learning, Notification Editor, Templates, send preview,You cannot preview e-mail since you do not have an e-mail address configured, e-mail, error, admin, e-mail address , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem