2253093 - Who receives notifications when user registers via a Learning site?

If a user registers its account via a Learning site, the user receives a confirmation and the admin receives an information that a new user has registered for the specific site. This article answers the following questions:

• Where is the admin specified that will receive the notification?
• Who will receive the admin notification?
• Where can this be set within SAP SuccessFactors Learning?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. When user creates a new account request notification is sent out to admin who is assigned approval role as specified in the following steps:
   • Learning admin >
   • System Administration >
   • Configuration >
   • Global Application Settings >
   • Approval process settings >
   • Default User-Created Account Process ID.
     
     
2. For this functionality approval process needs to have specific users associated as approver by following these steps: 
   • Learning admin >
   • References >
   • System Admin >
   • Approval Process >
   • Add manager/admin ids who are authorized to approve/reject user account registration request.
     
     
3. These notifications will be triggered to user and manager (Learning admin > System Admin > Manage Email > Email Notification Templates):
1. Notify Approver of action required 
• Template ID: UserCreatedAccountApprovalRequired
2. Notify User about self registration account approval
• Template ID: UserCreatedAccountApproved
3. Notify User about self registration account denial
• Template ID: UserCreatedAccountDenied
4. APM User Created Account Reminder to approver
• Template ID: UserCreatedAccountReminder

Please note that if no Approval Process is set, as showed on the previous steps, then Learning will take the default email address configured as follows:

1. System Admin >
2. Configuration >
3. Global Application Settings > 
4. "Mail" tab >
5. Field the "User Notification Email" field. 

The "UserCreatedAccountApprovalRequired" notification is only used when the registration validation is set to Approval Process [You can view this in the below image. It shows you this option in the dropdown].

SELF_REGISTRATION_ADMIN notification:

• The "SELF_REGISTRATION_ADMIN" notification is not sent when the registration validation is set to Approval Process.
• If the registration validation option as seen below is NOT set to "Approval Process", then the "SELF_REGISTRATION_ADMIN" notification is sent.
• The "SELF_REGISTRATION_ADMIN" notification sender is the email set in the "Application Notification Admin Email" in the "Global Application Settings > "Mail" tab" for both "None" and "Site Registration Code" registration validation options for sites.

SAP SuccessFactors Learning User Assistance Guide: Template ID to Trigger to Receiver Map

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