SAP Knowledge Base Article - Public

2241840 - The Owner Field as a Search Parameter is not Available for the "My Team's Accounts" Query

Symptom

The Owner field as a search parameter is not available for the My Team's Accounts query.

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts facet.
  3. Select All and choose Show Advanced Filter, the Owner filed is available as a parameter.
  4. Now select My Team's Accounts and choose Show Advanced Filter, the Owner field is not available as a parameter.

Cause

The Owner search parameter is neither in My Accounts nor in My Team's Accounts as a default set available.
This is because the default set itself already set as restriction to the employee / list of employees.

Resolution

This is the expected behavior of the SAP Cloud for Customer.

See Also

my accounts, query

Keywords

KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions