Symptom
Some users have duplicate steps in the route map for Manager step in their Performance Management Forms.
Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
- Go to > Performance
- Open a Performance Management Form
- At the top of the Form, you will notice that a step of the route map is appearing twice
Cause
Automatic insertion of new manager as next document recipient if not already is enabled in employee import or in the HRIS sync job if the instance is using Employee Central.
Resolution
If the current step of a Form is of the manager and there is manager change, it will complete the step for the Old Manager and insert one more step for the New Manager if document transfer options "Automatic insertion of new manager as next document recipient if not already" is selected in employee import or in the HRIS sync job if the instance is using Employee Central.
For more information regarding the Document Transfer options, please refer to this article KBA 2077194 - Manage Templates - Document Transfer Options - Performance Management.
Keywords
duplicate route map step manager, manager transfer, issue, forms, performance management, automatic insertion of new manager, not already, next document recipient, Old Manager, HRIS sync job , KBA , csg_q , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem