SAP Knowledge Base Article - Public

2184062 - SAP Jam - Notifications set to 'immediate' but e-mail notification not being received immediately

Symptom

Even though 'e-mail updates' are set to immediate in SAP Jam (Overview page, Group settings) users do not receive notifications immediately.

Environment

SAP Jam Collaboration

Resolution

This is due to the fact that notifications are handled with background jobs. Therefore, depending on what other background jobs are queued up, it can take a varying degree of time for the notification to get generated.

The "Immediate" e-mail notifications are sent at an interval of once every 10 minutes.

See Also

2168697 - SAP Jam - How to manage SAP Jam Email Notifications

SAP Jam Collaboration User Guide

Keywords

e-mail, delay, notification, queued, job , KBA , LOD-SF-JAM , SAP Jam , LOD-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions