Symptom
- Judging the right prioritiy for Cloud HCM Support cases.
- In order to ensure healthy service levels for all clients, priority of cases reported will be judged based on the business impact of the issue.
- This KBA article outlines the principles which should be used for determining the case priority.
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Environment
- SAP SuccessFactors Recruiting Management
- SAP SuccessFactors Recruiting Marketing
Product
SAP SuccessFactors Recruiting all versions
Keywords
SF, SuccessFactors, RCM, RMK, case, priority, process, qualify
, KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , How To
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