SAP Knowledge Base Article - Preview

2155335 - Incident Prioritization for Recruiting Management and Recruiting Marketing

Symptom

  • Judging the right prioritiy for Cloud HCM Support cases.
  • In order to ensure healthy service levels for all clients, priority of cases reported will be judged based on the business impact of the issue.
  • This KBA article outlines the principles which should be used for determining the case priority.


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Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Product

SAP SuccessFactors Recruiting all versions

Keywords

SF, SuccessFactors, RCM, RMK, case, priority, process, qualify
, KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , How To

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