2154720 - Intercompany Sales/service Order is Not Created

Symptom

The Intercompany Sales Order/service order is not created from intercompany purchase order. However you can see the Intercompany Purchase Order is Sent to Supplier.

Environment

SAP Business ByDeisgn

Reproducing the Issue

Go to Purchase Requests and Orders work center.
Go to Purchase Orders View.
Show All Purchase Orders and find relevant Order ID.
Select and Edit the Purchase Order.
Choose View All and navigate to the Document Flow tab, here you can see the Intercompany Sales Order is not created via B2B communication.
However you can see the Intercompany Purchase Order is Sent to Supplier.

Cause

Output channel has not been maintained as Electronic Data Exchange (EDX)in either Supplier or Account in respective master data.

also in the Output history tab of purchase order the send by is not XML.

Resolution

In order to ensure that Purchasing Orders must be sent via Internal EDX (XML communication) to Supplying Company, also Sales Order Confirmations and Customer Invoices must be sent via Internal EDX (XML communication) to Purchasing Company, then maintain the Output Channel by following below steps:-

Supplier :

Go to the Business Partner Data work center.
Choose the Supplier view
Search and Choose the Supplying Company
Choose Edit button
Go to Communication -> Collaboration
Here choose the Business Documents Purchase Orders and mark the Output Channel as Internal EDX.

Account :

Go to the Business Partner Data work center..
Choose the Accounts view
Search and Choose the Purchasing Company
Choose Edit button
Go to Communication -> Collaboration
Here choose the Business Documents Sales Order Confirmation and Customer Invoice / Credit Memo mark the Output Channel as Internal EDX.

A. Follow below before ordering the Purchase order:

Go to You can also button in purchase order
Click on Edit out put settings
Choose send by as XML
Click on ok

B.You may set the Output channel to be picked automatically for combination of Company and Supplier by following below steps:

1.Go to Application user management work center

2.Go to Out put channel selection

3.Choose the form

4.Enter the company and supplier and choose output channel as XML

C. Update in Supplier master data:

1.Open the Supplier details

2.Go to Communication tab

3. Go to Collaboration tab

4. next to Purchase order choose Output channel as "internal edx"

Keywords

Sales order not created automatically, why sales order is not created, service order not created , KBA , AP-POP-PO , Purchase Order , AP-SLO-SO , Sales Order , How To

Product

SAP Business ByDesign all versions