2116114 - Root Cause Analysis (RCA) Policy for SuccessFactors Cloud

• Is the root cause analysis provided on the same case where the service degradation / service disruption was reported or on a seperate support case ?    
• This KB article explains the Root Cause Analysis (RCA) policy for SAP SuccessFactors. How many days the customer would need to wait before raising a case with support requesting for a Root cause analysis ? How many days would support need to wait before engaging OPS team to get Root Cause Analysis after the issue got resolved ?  This KBA provides the scope and timeline for an official RCA

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SAP SuccessFactors HXM Suite

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