2090216 - SCR Form: XML Software Change Requests - SAP SuccessFactors

• This KB article outlines options available to have custom xml changes applied to existing programs, templates, and data models
• What changes are handled by Partners or Professional Services?
• What changes are handled by regular support incidents and are charges incurred?
• Are there changes a customer can do on their own?

• SAP SuccessFactors Calibration
• SAP SuccessFactors Performance Management
• SAP SuccessFactors Goal Management
• SAP SuccessFactors Employee Profile
• SAP SuccessFactors Succession
• SAP SuccessFactors Onboarding
• SAP SuccessFactors 360 Multi Rater
• SAP SuccessFactors Learning Management
• SAP SuccessFactors Recruiting Marketing
• SAP SuccessFactors Employee Central
• SAP SuccessFactors Platform

Software Change Requests (SCR) Per Product

Please refer to the following pages if your change is in one of these modules.

• Calibration - (there are no xml level changes possible in Calibration)
• Career Development and Learning Activity Plans
• Compensation & Variable Pay
• Employee Profile/People Profile
• Goal Management 
• Performance Management Includes 360 multi rater forms.
• Recruiting Management
• Recruiting Marketing
• Succession Management 

Professional Services

• SAP Professional Services is the team to engage on large projects, module implementation, new implementations etc.
• To engage with professional services please speak with your Sales Account Manager. 

Partners

• Basic year-over-year changes and custom xml changes you cannot complete via Admin Tools are delivered via our extensive global SAP Partner Network. 
• Partners are engaged when there is a change that is:

1. Creating something net new
2. A change to existing logic, permissions, fields etc. in existing process or program
3. Adding functionality that was not previously part of your program/process
4. Optional changes a customer does not need, but desires
5. Multiple changes to multiple templates and programs
6. Program integrations
7. New go live implementations

Partners can deliver the following types of changes:

• All XML level changes system wide in all modules
• Evaluating current programs for design optimization
• Creation of new system fields, and associated permissions
• Creation of new system filter fields to be used throughout the application
• 3-tier custom language changes (Customers can perform these changes too by using the Manage Language Feature)
• Creation of new workflows and the associated user permissions within forms and programs not supported via Admin Tools
• Creating new PM v11 templates (PM v11 changes no longer supported via regular support)
• Creating or editing PMv12 templates not supported via admin tools
• Goal plan changes not supported via admin tools
• Creating or editing requisitions not supported via admin tools

Please reach out to our Partners today to engage with an expert.

Engaging a partner directly:

• Visit our Partner Listings page
• Click the "SAP Services Partners" sub-tab
• From the list, click on the Partner name you'd like to work with to be taken to their site
• Partners can provide quotes and estimates based on your needs

Note: Do not call the SAP 800 number as that will just direct you back to support.

What Can We Change Ourselves?

• To understand what you can change yourself via Admin Tools, download the latest version of your Admin Guide: Admin Guides - Administer your programs via self-service 
• Over the years we have invested heavily in Admin Tools and Manage Templates capabilities so administrators can make use of self-service programs.  
• Also refer to online articles relevant to your modules: Online Change Consultant. 

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