Symptom
When you preview a Sales Order or a Sales Quote, system picks a wrong Form Template instead of what is assigned in the Form Template Selection.
Environment
SAP Business ByDesign
Reproducing the Issue
We will use the example of a Sales Order:
- Go to Sales Order work center.
- Select Sales Order view.
- Preview a Sales Order.
Wrong Template is picked.
- Go to Application and User Management work center.
- Select Form Template Selection view.
- Where the Form Template is assigned in a particular sequence.
Cause
- The Form Template selection is done based on Sales Organization and not on Sales Unit. In case, if you assigned the Sales Unit instead of Sales Organization in the Form Template Selection then it will result in this issue.
- You maintained a different Form Template in the Account Master Data.
Edit any Account and click View all. Navigate to the communication tab sub tab collaborations. Here you can maintain a template of your desire for the respective document and it will overrule the form template rules.
Resolution
You need to maintain the Form Template Selection rule based on the Sales Organization.
See Also
Keywords
Form Template; Quote; Sales Order; Rule; wrong template; form template , KBA , AP-RC-OUT , Output Management , AP-SLO-SO , Sales Order , How To
Product
SAP Business ByDesign all versions