1876618 - How to manually uninstall SAP Crystal Reports 2011

Symptom

SAP Crystal Reports 2011 is installed on the computer. It is necessary to manually uninstall SAP Crystal Reports 2011 component.

Environment

SAP Crystal Reports 2011

Resolution

Before starting, uninstall Crystal Reports 2011 by launching the Setup.exe file from the installation CD or by using the 'Add/Remove Programs' command. If either of these methods fails to remove all Crystal Reports directories, files and registry keys, then continue with the resolution of this article.

1. To manually uninstall SAP Crystal Reports 2011, delete the following directory:

C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports 2011

WARNING: The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system.

Use the Registry Editor at your own risk. It is strongly recommended that you make a backup copy of the registry files before you edit the registry. For information on how to edit the registry key, view the 'Changing Keys And Values' online Help topic in the Registry Editor (Regedit.exe).

Refer to Note 1323322 for more information.

2. Delete the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SAP BusinessObjects\Suite XI 4.0\Crystal Reports

HKEY_CURRENT_USER\Software\SAP BusinessObjects\Suite XI 4.0\Crystal Reports

Keywords

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