1789176 - How is the Sender E-Mail Address of a Purchase Order Determined

You created a purchase order and sent to the supplier. When the supplier receives the purchase order E-Mail notification, it was sent from the E-Mail ID of the user who created the purchase order rather than expected sender address.

SAP Business ByDesign

1. Go to the Purchase Requests and Orders work center
2. Go to the Purchase Orders view
3. Select the relevant Purchase Order and navigate to Output History tab
4. Select Resubmit button and enter your E-mail address in the To column
5. Select Resubmit

or

1. Go to the Purchase Requests and Orders work center
2. Go to the Purchase Orders view
3. Select the relevant Purchase Order and make changes and Send update

You will receive an E-Mail notification from unexpected sender E-Mail address.

Sender email address is determined in one of the below methods which are mentioned priority wise:

1.Output channel selection

2.Buyer responsible email address

3.Default sender address

Note: Sender you see under Output history tab of PO or what you see after following below steps is the User (login user)who is actually submitting the Purchase order.

1.  Go to Application user management work center
2.  Go to Email and Fax queues  view or Print queues view 
3.  Select the respective entry and click edit
4.  Go to Queued Documents tab
5.  Where you can see the Sender
6.  If you see this field empty then its Support user 

Steps to see the Sender of the Output Email is:

1. Go to the Purchase Requests and Orders work center
2. Go to the Purchase Orders view
3. Select the relevant Purchase Order and navigate to You can also
4. Click on Edit output form of PO
5. Select Send by as Email
6. Scroll down
7. You will see that Sender E-Mail Address 
8. If you see  this field empty then  that means system has considered the default Sender email address  appearing in BC activity E-mail and fax settings.

1.If you have maintained Sender email address in Output channel selection then that is given highest priority by the system.so follow below steps to check it.

Go to Application user management user work center

Go to output channel selection view

Choose respective output form

Click on Go

You can choose value for below criteria's to determine  the respective Sender email address(along with other fields like output channel)  that are  set up.

• Company

• Supplier

• Purchasing Unit

• Employee Responsible

Which ever criteria system finds first it will pick the respective Sender email address

also ensure you give * when you don't want to define any of the above and don't give  EQ(*).

2.As a standard behavior system uses Buyer responsible email address as Sender email address

3.Default sender address will be used if there is no document-specific sender address. Means if the buyer responsible does not maintain E-Mail address, then system will send the purchase orders from the default sender E-Mail address.

Note 1:The Sender email ID will be determined using above methods while creating the Purchase order, i.e for first Output sent only and will not be used for resubmission or changes made.

 Note 2: If you copy any Purchase order to create new purchase order then sender email address is also copied  as no redetermination happens( however developers have added this to their back log and shall fix it in one of the future releases)

Help Document: Create Output Channel Selection Rule for Purchase Order

 3311821 - Why Purchase order Emails are sent to supplier though DKIM not maintained for any domain.

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