1728044 - Customer Invoice Does not Have the Output Data, Also Preview Cannot be Generated for the Invoice

Customer invoice does not have the Output data, also preview cannot be generated for the invoice.

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Documents view.
3. Show All Documents and Find ABC (ABC represents the ID of the invoice).
4. Select the Preview button.
5. No preview is generated.
6. Select the Edit button and choose View All button.
7. Select You Can Also and edit the Output Settings.
8. No records are found.

You have created your own form template and rule for the form template.
SAP delivers standard rules for Customer Invoicing for each document type and when you adapt or delete these standard rules then you have to maintain the correct rules for template.

In the rule for the template you have maintained the Seller /Invoicing Unit as XYZ, this means for any invoice if you maintain this invoicing unit then only the preview would appear.
Note: XYZ represents the invoicing unit.

You can check the form rules by following below steps:

1. Go to the Application & User Management work center
2. Go to the Input & Output Management view.
3. Go to the Form Template Selection subview.
4. Select the form template for the Customer Invoice.
5. Open the form template DEF (DEF represents the form template name).

You have following to option for enabling the preview for the invoice:

1. Change the invoicing unit in the customer invoice as per the rule maintained in the form template.
2. Change the rule in the form template.

Steps for changing the invoicing unit in the customer invoice:

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Documents view.
3. Show All Documents and Find ABC (DEF represents the invoice ID).
4. Edit the invoice and select View All button.
5. Select the Involved Parties tab.
6. Change the invoicing unit to unit that is maintained in the form template rule.
7. Save the invoice.

 Follow the steps below to change the rule in the Customer Invoice form template:

1. Go to the Application & User Management work center
2. Go to the Input & Output Management view.
3. Go to the Form Template Selection subview.
4. Select the form template for the Customer Invoice.
5. Edit the form template DEF (DEF represents the form template name).
6. In the Edit Form Template Rule screen change the rule for the Seller / Invoicing Unit as per your requirement.

KBA , AP-CI , Customer Invoice Processing , How To

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