Symptom
- Using the Query Builder in Dashboard Design 4.0 generates the error below:
"Request processing failed. (XLS 000009)
Request processing failed. (XLS 000009) <com.businessobjects.dsl.commons.exception.NestedException: Conversionfrom UTF8 to charset failed : Encoding not loaded>"
Environment
- Windows XP SP3
- Oracle Client 10.2.0.3.0 32bit
- NLS_LANG=AMERICAN_AMERICA.UTF8
- Dashboard Designer 4 SP02 + FP11
Reproducing the Issue
- Open information designer tool.
- Convert an efashion .unv to .unx
- Open the dashboard designer.
- Select Query browser->universe->Efashion
- Error message appears.
Cause
Adaptive processing server gets stuck and cannot get started.
Resolution
Issue tested and not replicable in BI 4.0 Feature Pack 3
See Also
The following configuration has been shown to be more stable:
- Windows 7 or above
- Oracle 11G Client
- Microsoft Office 2007 (Excel .xlsx) or above
Keywords
KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem
Product
SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.0, feature pack 3 ; SAP BusinessObjects Dashboards 4.5 ; SAP BusinessObjects Dashboards software 4.0