SAP Knowledge Base Article - Preview

1455285 - Error: Failed to load database information, when refreshing or scheduling a report based off Salesforce.com in InfoView or BI LaunchPad

Symptom

  • Error: "Failed to load database information"
  • When refreshing or scheduling a report based off Salesforce.com data source in InfoView or BI LaunchPad, the report fails with an error.
  • When refreshing the same report in Crystal Reports, the report refresh successfully.


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Environment

  • Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
            
  • Crystal Reports Server 2008
  • SAP BusinessObjects Enterprise 3.1
  • SAP BusinessObjects Business Intelligence Platform 4.0
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; Crystal Reports Server 2008 V0 ; Crystal Reports Server 2008 V1 ; SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

Crystal Reports Server, CRS, CR, salesforce.com , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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