1219959 - RTF export is blank when a page break is inserted in the report

In Crystal Reports XI, when a report is exported to editable RTF format and a page break has been inserted into the report, the exported file is blank.

The issue has been identified and tracked under ID ADAPT00549101.

Hot Fixes or Service Packs address this issue as indicated below. With the update(s), this problem is resolved.

When a page break has been inserted, a blank page is added after the last page in the report.

Registry Entry Information

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Subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\Export\rtfeditable\EliminateBlankLinesToFitPage

Type: STRING

Recognized Values: Yes, No

Default Value: Yes

Creation Method: Hot Fix Installation

Subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\Export\rtfeditable\PageHeightErrorFactor

Type: DWORD

Recognized Values: 0000012C - 5A0

Default Value: 0000012C

Creation Method: Hot Fix Installation

Unless indicated otherwise, Critical Hot Fix updates from the FTP site have only been tested with English versions of our products.

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CAUTION:

Hot Fixes and Service Packs are not designed for OEM versions. Do not apply these updates if you are using an OEM version. To determine if you are using an OEM version, refer to the OEM Product Warning.

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Crystal Reports XI Release 2

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For Crystal Reports XI Release 2, the latest update for this issue is available on the Downloads area of our web site.

This issue is addressed in the following components (and later versions):

• crxf_rtf.dll, version 11.5.6.519, dated 05/06/2006 (boXIr2win_chf.zip)

Crystal Reports XI

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For Crystal Reports XI, the latest update for this issue is available on the Downloads area of our web site.

This issue is addressed in the following components (and later versions):

• crxf_rtf.dll, version 11.0.0.2070, dated 4/3/2006 (commonXIwin_chf.zip)

Monthly Hot Fixes and Service Packs

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To determine if this issue is also addressed in a Monthly Hot Fix or Service Pack for your product, search the readme file for the Track ID number (that is, ADAPTXXXXXXXX) in the latest Monthly Hot Fix or Service Pack.

Monthly Hot Fixes readmes and Service Pack readmes are available in the Downloads area of our web site.

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NOTE:

Issues addressed on one operating system platform at the Weekly Hot Fix level may be addressed later on multiple operating system platforms (if applicable) at the Monthly Hot Fix and Service Packs level. For example, an issue only resolved on the Windows platform in a Weekly Hot Fix may be resolved later on UNIX platforms such as IBM AIX and Sun Solaris in future Monthly Hot Fixes or Service Packs for these platforms.

To determine if these issues are resolved in a Monthly Hot Fix or Service Pack on another platform, search for the Track ID number in the readme at the locations indicated above.

For more information on the issues addressed in the Hot Fix or Service Pack, view the readme PDF or text file included in the ZIP or TAR file.

For more information on the different update types, refer to our Hot Fix and Service Pack FAQ.

CHF 549101 Crystal Reports Rich Text Format export Page break , c2019199 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed