SAP Knowledge Base Article - Preview

2907459 - SAP Marketing - Best Sending Time for Email Campaigns not working as expected

Symptom

While executing a 'best sending time' enabled email campaign, you observe that the contact's best sending time is not considered, some contacts receive the emails with 24 hours delay.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Marketing Cloud Edition
SAP Marketing on-premise from Release 1809

Product

SAP MARKETING 2020 ; SAP Marketing 1809 ; SAP Marketing 1909 ; SAP S/4HANA Cloud all versions

Keywords

Best sending time, Best contact time, Score Builder, Scores, Rule model, Sender profile, Score for Best Time to Send Email, No values available for best sending time score Beste Sendezeit, Beste Kontaktzeit, Score-Editor, Regelmodell, Senderprofile, Score für beste E-Mail-Sendezeit, Keine Werte für Score Beste Sendezeit verfügbar Meilleure heure d'envoi, Meilleure heure de contact, Éditeur de scores, Modèle de règle, Profils d'expéditeur, Score pour le meilleur moment pour envoyer un e-mail, Aucune valeur disponible pour le score de meilleure heure d'envoi , KBA , CEC-MKT-CPG-EXE , Campaign execution , How To

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