SAP Knowledge Base Article - Preview

2905550 - Chrome version 75 Interferes with Knoa Chrome Extension Installation

Symptom

  • Google Chrome 75. This version ended support for CRX2 formatted extensions, which has been the format of our Knoa Chrome Extension (with the latest released version being 2.10).
  • The initial installation of the Knoa Chrome Extension will no longer work in Chrome 75 (or higher).
  • This issue impacts all customers that:
    • Are using the Knoa Chrome Extension 
    • Add users that have not installed the Knoa Chrome Extension previously and
    • Have upgraded their Chrome browser to version 75 (or higher).
  • Users that already have the Knoa Chrome Extension installed will continue to get monitored and are not impacted by this issue.


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Environment

  • SAP User Experience Managment by Knoa
  • SAP User Experience Managment by Knoa, Enterprise Edition
  • This issue impacts all Knoa versions that use the Knoa Chrome Extension. 
  • Google Chrome 75

Product

SAP User Experience Management by Knoa all versions

Keywords

KBA , XX-PART-KNO , Knoa Experience and Performance Manager , Problem

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