SAP Knowledge Base Article - Preview

2904091 - Introscope EM 10.5 fails to start up with incorrect dll lib file

Symptom

Introscope EM 10.5 fails to start up and the Eeror message below could be found in EMService.log:


Launching a JVM...

WrapperManager: Initializing...
WrapperManager:
WrapperManager: WARNING - Unable to load the Wrapper's native library 'ServiceWrapper32.dll'.
WrapperManager: The file is located on the path at the following location but
WrapperManager: could not be loaded:
WrapperManager: E:\usr\sap\CCMS\apmintroscope\.\lib\ServiceWrapper32.dll
WrapperManager: Please verify that the file is both readable and executable by the
WrapperManager: current user and that the file has not been corrupted in any way.
WrapperManager: One common cause of this problem is running a 32-bit version
WrapperManager: of the Wrapper with a 64-bit version of Java, or vica versa.
WrapperManager: This is a 64-bit JVM.
WrapperManager: Reported cause:
WrapperManager: E:\usr\sap\CCMS\apmintroscope\lib\ServiceWrapper32.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform
WrapperManager: System signals will not be handled correctly.
WrapperManager:
Debug options:
file:/E:/tmp/.options not found


Read more...

Environment

Windows Server Operating System
JVM 64-bit

Product

SAP Solution Manager 7.2

Keywords

ServiceWrapper32, ServiceWrapper64, Wrapper, 32-bit, 64-bit , KBA , XX-PART-WILY , Introscope by CA Technologies , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.