SAP Knowledge Base Article - Preview

2902035 - All report schedules to Office 365 SMTP destination are failing with Return code: [SMTP 550 - Requested action not taken: mailbox unavailable.].

Symptom

After many successful schedules to Office 365 through BI Platform's SMTP Destination, all of the sudden, all schedules begin to fail with the following error message:

"address error. [Error sending address(es) to SMTP server. Return code: [SMTP 550 - Requested action not taken: mailbox unavailable.]. Reason: [exampleemail@example_domain.com].]: [CrystalEnterprise.Smtp]


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2 (BI 4.2)
  • Support Pack 4 and higher
  • Office 365 used as the SMTP destination (or any SMTP cloud service that might use Spamhaus for additional security) (The Spamhaus Project)

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3 ; SAP BusinessObjects Business Intelligence, Edge edition 4.2, standard package ; SAP BusinessObjects Business Intelligence, Edge edition 4.3, standard package ; SAP Crystal Server 2016

Keywords

sbop, boe, bi, bi4, bi4x, bi4.2, bi42, BIP, , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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