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2901851 - No backend loaded in Agentry application deployed on SAP Cloud Platform to SAP Message server

Symptom

  • No backend data is being loaded in Agentry application settings after deploying the Work Manager application on SAP Cloud Platform. 
  • Test destination in SAP Cloud Platform (SCP) works, and SAP Cloud Connector(SCC) mappings are correct.
  • The LOGON_METHOD is defined as USER_AUTH_GROUP because you are using a SAP Message server.
  • Checking in trace log of Agentry cloud server, you will see the structure of the message is similar as below:

#INFO#com.syclo.sap.jco.JCo3ConnectionCloud##anonymous#Agentry Prod Def Load Loop Thread#Using service destination of DESTINATION_***_SERVICE |
#INFO#com.syclo.sap.jco.JCo3ConnectionCloud##anonymous#Agentry Prod Def Load Loop Thread#na###web##na#na#na#na#Using push destination of DESTINATION_***_PUSH |
#INFO#com.syclo.sap.jco.JCo3ConnectionCloud##anonymous#Agentry Prod Def Load Loop Thread#na###web##na#na#na#na#Using session destination of DESTINATION_***_SESSION |
#DEBUG#com.syclo.sap.jco.JCO##anonymous#Agentry Prod Def Load Loop Thread#na###web##na#na#na#na#using INI file /X/X/X/JavaBE.ini |
#DEBUG#com.syclo.sap.jco.JCO##anonymous#Agentry Prod Def Load Loop Thread#na###web##na#na#na#na#Creating User at host ***... |
#DEBUG#com.syclo.sap.jco.JCO##anonymous#Agentry Prod Def Load Loop Thread#na###web##na#na#na#na#Using logon method: USER_AUTH_GROUP |
.......
#ERROR#com.syclo.sap.workmanager.Server##anonymous#Agentry Prod Def Load Loop Thread#na###web##na#na#na#na#while trying to invoke the method com.sap.conn.jco.ext.DestinationDataEventListener.updated(java.lang.String) of a null object loaded from field com.syclo.sap.jco.SapDestinationDataProvider._eventListener of an object loaded from local variable 'this' java.lang.NullPointerException: while trying to invoke the method com.sap.conn.jco.ext.DestinationDataEventListener.updated(java.lang.String) of a null object loaded from field com.syclo.sap.jco.SapDestinationDataProvider._eventListener of an object loaded from local variable 'this'
at com.syclo.sap.jco.SapDestinationDataProvider.setDestinationProperties(SapDestinationDataProvider.java:58)
at com.syclo.sap.jco.JCO3.createGroupPool(JCO3.java:424)
at com.syclo.sap.jco.JCO.init(JCO.java:172)
at com.syclo.sap.jco.JCO3.init(JCO3.java:66)
at com.syclo.sap.Server.initServer(Server.java:310)
at com.syclo.sap.Server.<init>(Server.java:285)
at com.syclo.sap.workmanager.Server.<init>(Server.java:28)

Note: This KBA only addresses the scenario involving SAP Message server.


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Environment

  •  Agentry Cloud Server (ACE)
  •  SAP Work Manager 6.5 or higher

Product

SAP Work Manager 6.5.0

Keywords

GROUP_LOGON, ace, wm app, message server , KBA , MOB-CLD-AGS , HCP Cloud Agentry services , Problem

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