SAP Knowledge Base Article - Preview

2901620 - New Daylight saving time changes for 2020 are not reflected in SAP Contact Center environments

Symptom

  • New Daylight Savings Time (DST) changes have not taken effect in your SAP Contact Center (CCtr) system, although they have at the OS level
  • IVR/Schedules offsets are incorrect
    • Schedules are off by 1 hour after DST change in the America's regions
    • Schedules are off by 1 hour after DST change in EU regions
  • Reporting/Online monitoring offsets are incorrect (off by one hour)


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Environment

  • SAP Contact Center 7.0
  • SAP Contact Center 7.0 (Feature Pack 12)
  • SAP Contact Center 7.0 (Feature Pack 13)
  • SAP Contact Center 7.0 (Feature Pack 14)
  • SAP Contact Center 7.0 (Feature Pack 15)

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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