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2901417 - SAPInst fails to start cluster.exe on MS Windows Cluster environment - SAP CC

Symptom

While running SAPInst to install or update an SAP Convergent Charging system on a Microsoft Windows Cluster environment, the following TRACE and ERROR are shown in logs:

TRACE XXX-XX-XX XX:XX:XX.XXX (XXXXXXX) [synxcchapp.cpp:579] CSyChildApplicationImpl::doStart()
Trying to start cluster.exe CSySysLibCallsWrapper::syscallwrapper()->__CreateProcess__(NULL, <command line for executable cluster.exe, NULL, NULL, TRUE, 0x420, NULL, NULL, &StartupInfo, &ProcessInfo)

ERROR XXX-XX-XX XX:XX:XX.XXX (XXXXXXX) [synxcchapp.cpp:587] id=syslib.sysCallFailedWithStackTrace errno=FSL-00009 CSyChildApplicationImpl::doStart()
System call failed. Error 2 (The system cannot find the file specified.

ERROR XXX-XX-XX XX:XX:XX.XXX (XXXXXXX) [synxcchapp.cpp:236] CSyChildApplicationImpl::doStart()
[...]

System call failed. Error 2 (The system cannot find the file specified. 

[...]
.
Failed action: CreateProcess with parameters NULL, <command line for executable cluster.exe, NULL, NULL, TRUE, 0x420, NULL, NULL, &StartupInfo, &ProcessInfo
Error number 2 error type WIN32_ERROR


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Environment

  • SAP Convergent Charging (SAP CC) - All versions
  • Microsoft Windows Cluster 

Product

SAP Convergent Charging 3.0 ; SAP Convergent Charging 4.0 ; SAP Convergent Charging 4.1 ; SAP Convergent Charging 5.0

Keywords

cluster.exe, Failover Cluster Command Interface, Windows PowerShell, Install-WindowsFeature,  RSAT-Clustering-CmdInterface , KBA , IS-CC , Convergent Charging , Problem

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